Travary›How can we help?
How can we help?
Travary is a holiday organiser. Add your bookings and it sorts them into days, with your tickets one tap away, even offline.
[email protected]. We usually reply within two working days.
It helps to say which phone you use, your app version (shown in Profile) and what happened. Please never email passport numbers, passwords or card details.
Bookings and trips
How do I add a booking?
Tap + and choose what it is: a flight, a stay, tickets, a table and so on. Only a name and a date are needed; everything else is optional. Inside a trip, Add a booking does the same.
Travary puts each booking into the right trip by its dates. You never have to create a trip first.
What is Smart Import?
Smart Import reads a screenshot, photo or PDF of a confirmation and fills in the booking for you. You always check the details before anything is saved, and the file is kept as your ticket. Everyone gets 2 free Smart Imports; after that it comes with the Annual Pass or a Holiday Pass.
Why can't I pick a date outside my trip?
When a trip has dates, bookings added from it stay on those days, plus two travel days either side for early flights out and late flights home. If the booking belongs to another holiday, tap the trip name at the top of the form and choose Choose automatically. If your plans have changed, update the trip's dates in Trip details first.
Are my tickets available offline?
Yes. Tickets you attach are saved on your phone and open without a connection. A free holiday keeps 2 ticket files (photos or PDFs); with the Annual Pass or a Holiday Pass you can attach as many as you like, and they're backed up so everyone on the trip has them. Your bookings and notes are never limited.
How do I share a trip with my family?
Open the trip and tap Invite under "Who's coming". You'll get a six-character code to send. They open Travary, tap Trips, then New trip and Join a trip, and enter the code. Up to 6 people can share a trip. Inviting needs the Annual Pass or a Holiday Pass on that trip; everyone you invite gets its features on that trip too.
What is "Before you go"?
A checklist on each trip for things that aren't bookings: the visa, travel insurance, the dog sitter. Give an item a "by" date if you like. Everyone on the trip sees the same list and can tick things off.
Passports and travel documents
Where are my passports and visas kept?
Only on your phone, behind Face ID, your fingerprint or your passcode. They're never uploaded to our servers, never shared with your trip's family and never sent to Smart Import. You can send a copy yourself from a document's page.
Can you recover my travel documents?
No. Because they never leave your phone, we can't see or restore them. If you change or lose your phone, add them again on the new one.
The Annual Pass and the Holiday Pass
What's the difference?
The Annual Pass is a yearly subscription that unlocks family sharing, flight alerts, Smart Import and every ticket file on all your trips, for everyone on them.
A Holiday Pass is a one-off purchase that unlocks the same for one holiday of up to 30 days, until a week after it ends. If you add more days to that holiday later (say, the flight home), the pass grows with it, up to 30 days.
Your own bookings, tickets and travel documents are always free and never locked, whatever your plan. There's no free trial, and nothing renews unless you choose the Annual Pass.
I bought something but it isn't showing
Go to Profile, then Restore purchases under Annual Pass. Make sure you're signed in to the same App Store or Google Play account you bought with. Still missing? Email us with the date of purchase.
How do I cancel the Annual Pass?
Subscriptions are managed by the store you bought from. In Travary, Profile, then Manage or cancel under Annual Pass opens the right page. Or:
- iPhone: Settings, your name, then Subscriptions, or apps.apple.com/account/subscriptions.
- Android: Google Play, your profile, Payments and subscriptions, or play.google.com/store/account/subscriptions.
The Annual Pass stays on until the end of the year you've paid for. Deleting the app doesn't cancel a subscription.
Can I get a refund?
Refunds are handled by Apple or Google, not by us. On iPhone, request one at reportaproblem.apple.com. On Android, see Google Play's refund help.
Your account
Do I need an account?
No. Travary starts as a guest straight away. Signing in with Apple or Google (Profile) keeps your trips safe if you change phones, and is the only way to bring them to a new phone.
I'm moving to a new phone
On your old phone, open Profile and choose Continue with Apple or Continue with Google. On the new phone, sign in the same way and your trips and bookings come with you. Tickets on shared trips, or trips with a pass, are backed up; travel documents stay on the old phone, so add them again.
How do I delete my account and data?
See Delete your data for the steps, in the app or by email.
Something not working?
Check you have the latest version of Travary from the App Store or Google Play, then try closing and reopening the app. If it still isn't right, email us and tell us what you were doing when it went wrong.
